If you are renting a home with a community Mailbox, you will need to go to the U.S. Post Office that services your property. Community Mailboxes or Cluster Mailboxes are owned by the USPS and are federal property; they are not owned by the public or property owners. Therefore, in order for one to receive keys to the mailbox, you must establish residency by going to the local post office with your lease agreement to prove you reside there or that residency is or has been established. Also you will need to show a valid government issued ID.

To find the post office that services your property call 800-275-8777 or go to Post Office Locator. Important: Please select “Post Offices” only and not the default “Post Offices and Approved Postal Providers,” then enter your Zip Code to find the closest Post Office.

Upon providing your documentation, the postmaster will provide a key which requires a new lock. While any fees that the Post Office may charge are the responsibility of the tenant, we have never heard of them charging a fee for this service.

Note: New mailbox keys can take between three and five business days to receive.